After-Sales Dashboard
Customer issues are troubleshooted first. RMAs then move through return, receiving, supplier submission, service processing, QC and return to customer.
Troubleshooting Queue
Issues waiting for review or return decision
| Ref | Device | Contact | Status |
|---|
Supplier Queue
Cases at or ready for supplier/service centre
| RMA | Device | Supplier | Status |
|---|
No Return Required
Items replaced without requiring the faulty item to be returned
| RMA | Item Code | Device | Customer | Status |
|---|
Support Requests
Review Product Support requests and General Enquiries from one place.
| Reference | Request Type | Invoice / Order ID | Device / Subject | Contact | Status | Action |
|---|
Service Cases
Manage customer return details, waybills, receiving checklist, supplier submission and case progress.
| RMA | Device | Customer | Status | Assigned | Action |
|---|
Supplier Submissions
Prepare outbound submissions, record supplier RMA references, courier tracking, supporting documents and service-centre updates.
| RMA | Device | Supplier | Supplier RMA | Outbound Tracking | Status |
|---|
Supplier Recovery
Track faulty devices already settled with the customer through 1-to-1 replacement. These records are internal and remain linked to the original RMA.
| Recovery ID | Linked RMA | Device | Faulty Serial | Customer Replacement | Status |
|---|
Customers
Customer records are created when return details are submitted.
| Name | Phone | RMA | Return Method |
|---|
Settings
Demo reference lists used in the workflow.
RMA Status Workflow
Purchase Channels
Assigned Staff
Suppliers / Service Centres
Demo Data
Reset the browser demo to the original sample records.